Last updated: [fecha]

At AlmaBrands, we respect the privacy and protect the personal data of our customers, prospective customers, suppliers, collaborators, and website users.

This Privacy Policy explains what information we may collect, how we use it, with whom we may share it, how long we may retain it, and what rights data subjects may exercise.

1. Data controller

The data controller responsible for the processing of personal data is:

Alma Brands / [razón social completa]
RUT: [RUT]
Address: [domicilio, comuna, región, Chile]
Email: [correo de privacidad o contacto]

Hereinafter, “Alma Brands,” “we,” “us,” or “our.”

2. Applicable law

Alma Brands will process personal data in accordance with applicable Chilean law on privacy and personal data protection and any other relevant regulations.

Alma Brands will endeavor to keep its procedures and policies up to date in response to applicable regulatory changes.

3. What personal data may we collect?

Depending on your relationship with Alma Brands and how you interact with us, we may collect the following categories of information:

Identification and contact data

For example:

• first and last name;
• email address;
• telephone number;
• company or organization;
• job title;
• city or country;
• other information voluntarily provided through forms or communications.

Information related to business inquiries

We may process information related to:

• requests for quotations;
• inquiries;
• projects;
• services of interest;
• information provided to prepare a proposal;
• history of business communications.

Contractual and administrative data

Where a business relationship exists, we may process information related to:

• contracts;
• purchase orders;
• billing;
• payments;
• representatives’ contact details;
• information necessary to provide our services.

Information collected automatically

When you visit our website, we may collect technical information such as:

• IP address;
• browser;
• operating system;
• device type;
• pages visited;
• date and time of access;
• approximate origin of the visit;
• interactions with the website;
• technical identifiers or cookies.

You can find more information in our Cookie Policy.

Communications

If you contact us by email, forms, instant messaging, social media, or other channels, we may retain the content of those communications and the information associated with them.

4. How do we obtain data?

We may obtain personal information:

• directly from the data subject;
• through forms on our website;
• by email, telephone, or meetings;
• in the context of a business or contractual relationship;
• through technology providers;
• through cookies or other digital technologies;
• from publicly available sources where their use is legally permitted;
• from companies, customers, or business partners, where appropriate and where a legitimate basis exists.

5. Purposes of processing

We may use personal data for the following purposes:

Provision of our services

To handle requests, evaluate projects, prepare proposals, manage business relationships, and provide contracted services.

Communications

To respond to inquiries, requests for information, contact forms, or other communications sent to Alma Brands.

Business management

To manage prospective customers, business opportunities, customer relationships, and proposal follow-up.

Administration and billing

To manage contracts, payments, tax documents, collections, and other administrative processes associated with our services.

Marketing

Where permitted, we may use contact data to send news, content, information about our services, invitations, or marketing communications.

The data subject may request at any time to stop receiving these communications.

Improvement of our services and website

To compile statistics, analyze website performance, understand how users interact with our platforms, and improve our services and digital experience.

Security

To protect our systems, prevent fraudulent activities, detect security incidents, and maintain the integrity of our digital services.

Legal compliance

To comply with applicable legal, regulatory, tax, judicial, or administrative obligations.

Protection of rights

Where necessary, we may use information to exercise or defend our rights or respond to claims.

6. Legal basis for processing

Alma Brands will process personal data in accordance with the legal bases or authorizations permitted by applicable law.

As applicable, processing may be based on, among other grounds:

• the data subject’s consent;
• the existence or performance of a contractual relationship;
• compliance with a legal obligation;
• other grounds permitted by applicable law.

Where processing requires consent, that consent may be withdrawn where applicable, without affecting the lawfulness of processing carried out beforehand.

7. Required and voluntary data

When we request information through a form, we will indicate when certain data is required to process the request.

If the user does not provide required information, we may be unable to respond adequately to the request or provide certain services.

All other data will be voluntary.

8. Marketing communications

Alma Brands may send communications concerning its services, content, news, invitations, or business opportunities where permitted.

The user may request at any time to stop receiving promotional communications by using:

• the unsubscribe mechanism available in the message, where provided; or
• a request sent to [correo electrónico].

Unsubscribing from marketing communications does not prevent us from sending necessary messages related to an existing contractual, administrative, or service relationship.

9. Service providers and third parties

To conduct our activities, we may engage service providers that process information on our behalf or have limited access to certain data.

These providers may include services for:

• web hosting;
• technology infrastructure;
• email;
• CRM;
• cloud storage;
• forms;
• analytics;
• digital advertising;
• accounting;
• billing;
• payment processing;
• technical support;
• communications;
• information security.

We will endeavor to ensure that these providers use the information solely for the relevant purposes and adopt appropriate security and confidentiality measures.

We may also disclose information where required by a legal obligation, court order, or valid request from a competent authority.

Alma Brands does not sell personal data as an activity independent of its provision of services, unless expressly stated otherwise and a legal basis permits it.

10. International processing or storage

Some of our technology providers may maintain servers or infrastructure outside Chile.

Consequently, certain data may be stored, accessed, or processed from other countries.

Where applicable, we will endeavor to adopt appropriate measures to ensure that this processing is carried out with levels of protection consistent with applicable law and Alma Brands’ obligations.

11. Retention of information

We will retain personal data only for as long as necessary to fulfill the purposes described in this policy.

To determine the retention period, we may consider:

• the duration of the business relationship;
• the nature of the services provided;
• legal or tax obligations;
• limitation periods;
• administrative needs;
• fraud prevention;
• potential claims or disputes.

Once the information is no longer necessary, it may be deleted, anonymized, or blocked, as appropriate.

12. Information security

Alma Brands will adopt reasonable organizational and technical measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

Nevertheless, no system connected to the Internet can guarantee absolute security, and therefore we cannot ensure that external incidents or unlawful access will never occur.

13. Rights of data subjects

In accordance with applicable law, data subjects may exercise the rights available to them in relation to their personal data.

Depending on the circumstances, these rights may include:

• requesting information about the data processed;
• requesting access to their personal data;
• requesting rectification of incorrect, inaccurate, or outdated data;
• requesting deletion or cancellation of data where appropriate;
• requesting the blocking of certain data;
• objecting to certain processing where permitted by law;
• withdrawing consent where processing depends on it.

To exercise any of these rights, you may write to:

[correo electrónico destinado a privacidad]

The request must contain sufficient information to identify the applicant and clearly understand the right they wish to exercise.

We may request reasonable information to verify the applicant’s identity before providing, modifying, or deleting personal information.

14. Personal data of minors

Our website and services are not specifically directed at children.

We do not seek to intentionally collect personal data from minors without the appropriate authorizations.

If we become aware that a minor’s data has been collected in inappropriate circumstances, we will take reasonable steps to review and, where appropriate, delete that information.

15. Cookies and similar technologies

Our website may use cookies and other similar technologies.

These tools enable us to ensure the website functions properly, remember preferences, compile statistics, and, where applicable, measure marketing activities.

You can find details in our Cookie Policy.

16. External links and services

Our website may include links to websites, social media platforms, or other services operated by third parties.

Alma Brands does not control the privacy policies or practices of those third parties.

We recommend reviewing their respective policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy when there are changes to our services, internal processes, technologies used, or applicable law.

The most recent version will be available on our website and will indicate the date it was last updated.

Where changes are significant, we may use additional means to inform users.

18. Contact

If you have questions, requests, or concerns related to this Privacy Policy or the processing of your personal data, you may contact us at:

AlmaBrands / [razón social completa]
RUT: [RUT]
Email: almabrands@almabrands.com
Address: [domicilio, comuna, región, Chile]